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February 2 - Retain Your Clients: A Roadmap to Effective, Ethical Client Service

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Retain Your Clients:
A Roadmap to Effective, Ethical Client Service


Date: Wednesday, February 2, 2022
Time: 11 a.m. - Noon
Credits: 1.0 EP

Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service?

This seminar uses clips from popular films to illustrate real-life client service dilemmas dramatized by fictional Hollywood characters. The film clips also serve as jumping-off points to discuss the best practices how real-life lawyers like you can ethically approach them. The program is designed to provide you with the tools you’ll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals.

You’ll also earn ethics credit while you learn to:
•Apply best practices that will exceed client expectations
•Eliminate the most common causes of client dissatisfaction
•Deal effectively with all types of client complaints
•Handle angry clients
•And much more

This is a “simulive” rebroadcast of a previously recorded presentation. Presenter Ginsburg will be available during the rebroadcast to answer questions. Originally recorded April 13, 2017.

Speaker: Roy Ginsburg, Esq.
Roy Ginsburg is an attorney in Minneapolis, Minnesota with more than 30 years of experience practicing with large and small law firms, as well as serving as in-house counsel. For the past 15 years, Roy has also been a coach/consultant for individual attorneys and law firms in the areas of business development, practice management, and strategic and succession planning. In addition, he helps solo practitioners and small law firm owners sell their practices when approaching retirement.


Important information & login instructions:
  • This webinar is not eligible as part of the 2022 Annual Pass. 
  • Minimum attendance requirements must be met. No partial credit available.
  • Registration closes the morning before the program; registration and payment must be received prior to 10 a.m. MT.
  • About a day before the webinar, you will receive an email from newmexico-support@clewebinars.com with instructions to join. Please contact us prior to the program if you do not receive this email/link. 
This program is available online only through a laptop, iPad or mobile device with Internet capabilities. It is considered a live program and attendees will receive live CLE credit after attending