Skip to main content

August 09 - Bad Review? Bad Response? Bad Idea! - Ethically Managing Your Online Reputation

Document Icon
Bad Review? Bad Response? Bad Idea! - Ethically Managing Your Online Reputation

Date: Friday August 9
, 2024
Time: 11 a.m. - Noon
Credits: 1.0 EP
Whether you choose to be online or not (and you should be online) your clients will write you reviews. Unfortunately, angry clients are much more likely to write about you than happy clients. This webinar will explore the ethical and practical issues surrounding getting good reviews as well as discuss how you should respond when someone bashes you online. Lawyers have been disciplined for their responses to online reviews. Learn from their mistakes! This program covers issues addressed in Rule 1.6, as well as numerous related Ethics Opinions from various jurisdictions.

Speaker:
Jennifer Ellis, Esq., is a legal ethics attorney in Pennsylvania. She owns the law practice/law firm marketing company Jennifer Ellis, JD, LLC, through which she assists attorneys with their practice management and online presence.

Previously, Jennifer worked with a Philadelphia area personal injury firm, where she practiced legal ethics, managed the firm’s online presence, and oversaw its IT and security consultants. Jennifer also served as the Associate Director of Media Technology with the Pennsylvania Bar Institute, where she organized and presented courses on numerous issues, including law practice management, technology, and ethics.

Jennifer speaks and writes throughout Pennsylvania and nationally on issues relating to law practice management, technology, ethics, marketing, and more. Jennifer wrote the book “Wordpress in One Hour for Lawyers and the social Media chapter for the book “Solo and Small Firm Legal Technology Guide” – both published by the ABA’s Law Practice Division.


Originally Recorded: August 8, 2024

Important Information & Login Instructions:
  • This is not eligible as part of the 2024 Annual Pass.
  • Minimum attendance requirements must be met. No partial credit available.
  • Registration closes the day before the program; registration and payment must be received prior to 10 a.m. MT the day before the event.
  • About a day before the webinar, you will receive an email from newmexico-support@clewebinars.com with instructions to join. Please contact us prior to the program if you do not receive this email/link.
This program is available online only through a desktop, laptop, iPad or mobile device with Internet capabilities. It is considered a live program and attendees will receive live CLE credit after attending.